The document detailing the operation of a particular franchise business. ‘Operations manuals’—also called franchise manuals—describe such items as: quality control requirements; recommended hours of operation and financial and management practices; the correct use of any trademarks or trade names; forms and written materials for use in business operations; payment of fees and royalties; approved suppliers; and so on. Increasingly, ‘operations manuals’ also address other matters, such as systemwide policies concerning data, environmental and energy standards, health and safety matters, etc.
